For products 150 pounds or more, please contact us at email@example.com for the shipping rate.
Prior to placing your order, please email firstname.lastname@example.org for accurate shipping costs.
If you are a tax-exempt organization, please email your tax-exempt information and W9 form to email@example.com.
If you are not satisfied with your TRL Shop purchase we are happy to assist you with a return if you reach out within 30 days of the delivery date for a full refund or exchange.
Eligibility for Refunds and Exchanges
- Your item must be unused and in the same condition that you received it
- Damaged or defective items will be replaced at no cost to you
- Gift cards are non-refundable
Once your return is received and inspected, we will send you an email to notify you that we have received your item and will be issuing a refund.
Please allow up to 5 business days for your refund to process once the returned product is returned to our warehouse.
Returned items should be sent to:
103 Wyoming Street, Second Floor
Syracuse, NY 13204
You are responsible for paying your own shipping costs for returning an item.
Shipping costs are non-refundable. If you receive a refund, it will be for the cost of the item only.