Shop FAQs

 

Shipping Details

Overweight Products

For products 150 pounds or more, please contact us at shop@thereadingleague.org for the shipping rate.

International Orders

Prior to placing your order, please email shop@thereadingleague.org for accurate shipping costs.

Tax Exempt

If you are a tax-exempt organization, please email your tax-exempt information and W9 form to shop@thereadingleague.org.

Refund Policy

If you are not satisfied with your TRL Shop purchase we are happy to assist you with a return if you reach out within 30 days of the delivery date for a full refund or exchange. 

Eligibility for Refunds and Exchanges

  • Your item must be unused and in the same condition that you received it
  • Damaged or defective items will be replaced at no cost to you
  • Gift cards are non-refundable

Once your return is received and inspected, we will send you an email to notify you that we have received your item and will be issuing a refund.

Please allow up to 5 business days for your refund to process once the returned product is returned to our warehouse.

Shipping

Returned items should be sent to:

TRL Shop
103 Wyoming Street, Second Floor
Syracuse, NY 13204

You are responsible for paying your own shipping costs for returning an item.

Shipping costs are non-refundable. If you receive a refund, it will be for the cost of the item only.